Certifications and Technical Compliance: Building a Risk-based Program to Grow and Maintain Market Access

November 16, 2020 – 2:15PM EST

From the view of a CSP providing B2B services in global regulated markets; we’ll explore big-picture concepts and provide a treasure map of references on why, and how to build, and maintain a go-to-market certification and compliance program. Highlights include common myths and misunderstandings. Why this profession requires a multi-disciplinary approach. How to leverage standards and control frameworks. Ideas on building the business for senior management to gain support, buy-in, and funding necessary for success. And the ideal state: where the program is driving integrated risk management and continuous improvement as strategic imperatives.

Learning Objectives

  • Understand why B2B service providers must build assurance programs for publicly traded or regulated customers, including finance, healthcare, education, and government.
  • How to think about and utilize common standards and control frameworks such as ISO/IEC 2700x, AICPA SOC, and other emerging global or regional standards.
  • Considerations for building a value proposition to engage senior management and align the program to organizational strategic objectives.

Forrest R. Foster

Collaboration Compliance Program Lead, Cisco Systems, Inc

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